Privacy Policy
Drain Geyser Plumbing Experts (Pty) Ltd (registration number 2017/042878/07, VAT number 4270131115), of 40 Kremetart Street, Val-De-Grace, Pretoria, is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what information we collect through this website, why we collect it, and how it is used.
What we collect
When you contact us through this website (by phone, WhatsApp, or an enquiry/quote form), we may collect your name, phone number, email address, physical address or service area, and details of the plumbing problem you need help with. If you submit a form, we also record standard technical information such as the page you came from, so we can understand how our marketing is working.
Why we collect it
- To respond to your enquiry, arrange a call-out, or provide a quotation
- To dispatch the right plumber and equipment for your job
- To keep a record of work carried out for you
- To send you service-related communication (e.g. confirming an appointment)
- With your separate, explicit consent only, to send you marketing or promotional communication
We do not sell your personal information to third parties. We only share it where necessary to deliver the service you have requested (for example, with a technician attending your job), or where required by law.
Cookies and analytics
This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site, so we can improve it. This data is used in aggregate and is not used to identify you personally.
Your rights
Under POPIA, you have the right to ask us what personal information we hold about you, to request that it be corrected or deleted, and to withdraw any marketing consent you’ve given us at any time. To do so, contact us at admin@plumbingexperts.co.za.
Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described above, or as required by law (for example, for tax and accounting records).
Contact us
If you have any questions about this policy or how your information is handled, contact us at admin@plumbingexperts.co.za or 012 808 6600.
Last updated: September 2026.